10 ideas for our nursing agency

The nurses that come to watch C overnight are excellent. We love them. But the systems the nursing agency uses for scheduling and communicating with us and with the nurses need improvement. We’ve had some success getting our concerns addressed by the leadership at our nursing agency and we may have developed some credibility with them.

  1. Make sure all your employees understand the goal of the organization. We were a bit surprised by some staff we have interacted with who don’t have a clear idea of what the organization’s mission is.
  2. Send out a survey to parents to ask how things are going each quarter. Parents who fill out this survey are given one hour of nursing care. The survey might include the following questions:
  • How would you rate the quality of the nursing your child receives (please provide a rating from 1-10 with 10 being highest)
  • Have you experienced any scheduling errors over the past three months?
    • If yes, how many errors? How were they resolved (rating from 1 to 10)?
  • Have you experienced any billing errors over the past three months?
    • If yes, how many errors? How were they resolved (rating from 1 to 10)?
  • How would you rate the quality of the communication from our organization (rating from 1 to 10)?
  • Is there anything else you would like to share (free form)?

3. Ask parents to provide positive stories . I think showing the best nurses that they are valued could help keep them in the organization.

4. Send a survey to the nurses to understand how they are doing.

A few of our best nurses mentioned they were feeling burnt out.

5. Show all staff at the organization a video that shares the story what life is like caring for a child with special needs.

6. Ask parents if they want to join an online community hosted by your organization where parents can meet each other and connect.

7. The online community could include a discussion board where people could ask questions and get answers from either parents or healthcare professionals at the organization.

8. Host a public page on your website that includes resources for parents of complex children. (how to setup your home, which suction machine is the best one to buy, what to look for in a wheelchair, etc)

9. Develop a resource to provide a simplified understanding of the different funding sources they should be connecting with and how much they can expect to get from each based on their income.

10. Host webinars quarterly to share the results of the parent surveys and positive nursing stories.


Published by Tilak Dutta

I'm on a journey to understand ways I can be happier and healthier. I try to share what I've learned.

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